Terms of Service

Since 2016, we have worked with passion and hard work to build a respectable reputation, our results speak for themselves. All we ask is that you respect our terms of business, policies and our staff.

We, Regal Vehicle Services provide a mobile valeting service at your doorstep or place of work. From you we require access to power and water. Safety is paramount, therefore we don’t carry out any work on the roadside, be it a main road or a tight road. If coming to you may be a problem due to the above, not to worry, you can come to us. We have a garage where the work can be carried out in a safe environment.  

All our bookings are secured via a deposit, bookings will only be confirmed once a deposit has been paid, which can be made  over the phone, bank transfer or online via a payment link. Deposits are non-refundable and non-transferable. 

Regal Vehicle Services cannot take responsibility by external factors. If we have to cancel or rearrange a booking due to circumstances beyond our control , we will reschedule within 14 days of the initial appointment, if we cannot then a full refund will be made. 

Regal Vehicle Services will only honour maintenance washes booked on a monthly basis. Anything more than one month is not classified as a maintenance wash, an additional charge will be incurred based on the extra work required.

We understand some months can be busier than others, if you have been busy with outdoor activities, had someone be sick in the car or any unfortunate incidents, that is ok, please let us know beforehand as the extra time required on your car means that we will be delayed for the next customer. Please note an additional fee my be incurred. We advise that if you have any of the above, the best thing to do would be to send us some photos before your appointment so we can provide you with a fair estimate of the extra charges. If not, a fair price will be negotiated on the day prior to commencement of any work. 

Before a booking is confirmed, you will need to read and accept these terms and conditions, any proceeding bookings will be bound to the terms of service above and will result in a full booking charge being payable. An invoice will be emailed to the email address provided to us. Failure to do so will result in legal action. A missed booking is a loss of earning and is not something we will tolerate. 

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